WWW.iFastWeb.com

FAQ - Billing

disclaimer: Some accounts for services other than standard shared virtual hosting may have signed individual contracts designed for the needs of their specific account holders and the billing specifications as agreed upon by the account holders and iFastWeb.com will always take precedence over the following general FAQ.

Do you have a 30 Day money-back guarantee?

Yes, we provide a 30 day, no questions asked money-back guarantee of monthly hosting fees. Since we do not charge a set up fee, you will receive the full value of all payments submitted to us if the account is cancelled within 30 days of signup. All cancellations must be received in writing by the deadline. Cancellation orders may be submitted by fax, regular mail or email.

How can I pay for my account?

iFastWeb.com accepts Visa, Master Card, American Express and Discover credit cards through PayPal.com at this time. To make a payment Click Here. In certain situations we may accept other forms of payment as agreed upon by the client and an account representative

Does iFastWeb.com have standard payment terms?

Yes. All customers will have to choose from our 3 month, 6 month or 12 month billing cycles. Upon receipt of payment, customers shall receive a receipt via email for their records from PayPal.

Do international customers have separate payment terms?

We only accept credit card payment (Visa, MasterCard, and American Express and Discover) for International orders. All funds must be in US dollars. If you have special billing needs, please contact an Accounts Representative at sales@iFastWeb.com.

Are there any penalties for late payment?

All accounts have a grace period of five (5) days from when the account is is due. If payment is not received by the end of the grace period, there shall be a $10.00 late payment fee.

Can customers track their billing history online?

Yes. through you PayPal account you have all the billing infromation

Who can I contact if there are questions about my account?

You can call 1-814-288-4360 or send email to billing@iFastWeb.com.

How do I renew my account?

Your account will automatically be renewed when your billing period expires, we will notify you, unless you contact iFastWeb.com's accounting department and close or suspend the account. Account suspensions and terminations must be received in writing; regular mail, email and fax notifications are acceptable.

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